Terms and Conditions

Agreement for Lifestyle advice and Lifestyle Weight Management Services for Adults

The following Agreement (“Agreement”) sets out the terms and conditions that apply to all the services given to an individual or organisation.

Service purchase means agreement with the terms and conditions for service. Unless otherwise agreed in writing by the parties in advance, the agreement may not be changed in any way.

Definitions

In agreement, the following definitions apply:

  • “Health Professional” means a psychologist and weight consultant, working independently to promote health behaviour through positive lifestyle advice and lifestyle weight management services for adults;
  • “BGN-Weight consultant” means an expert in weight management who advises individuals on improving their eating habits and achieving a healthy weight. Following the Health Council’s Guidelines for a healthy diet, ensures that only science-based nutrition advice will be given to clients. BGN-Weight consultant is a member of the Professional Association of Weight Consultants Netherlands (BGN), who also holds a Dutch weight consulting certificate and works as an independent weight consultant.
  • “Psychologist” means an expert in human behaviour. Who is a member of the Dutch Institute of Psychologists and has an academic degree (Master’s). Working as an independent psychologist specialised in health behaviour and practical, non-therapeutic tasks of a psychologist.
  • “Client” means the person who receives advice and guidance. Or his/her legal representative;
  • “Practice Address” means the location where the health professional works;
  • “Doctor” means a GP or a specialist who has referred the client to the health professional.

General terms and conditions.

SERVICES:
  1. Services provided are:
    1. Personalised Nutrition Consultation;
    2. Weigh-in Appointments;
    3. Packages sessions for individuals: support in the process of weight control and making positive lifestyle changes;
    4. Workshops and courses for groups;
    5. 10 Weekly Challenges During BGN Annual Campaigns;
    6. Running Therapy: running sessions at a comfortable pace for body and mind;
  2. Services are provided by an independent service provider.
  3. Access to Services:
    • Self-referral: Clients can access the services by booking an appointment directly via https://voedingenpsychologiesh.nutriportal.eu.
      • Access does not require a doctor’s referral.
      • Prior to the first session (intake), the client must complete a food log.
    • Referral: Services may also be provided after a referral from a doctor. In this case, the health professional must keep the referring doctor up-to-date on the process. Without the consent of the client or the doctor, client details will not be given to third parties.
  4. Changes: The Health Professional shall inform the client of the specified practice address unless otherwise agreed by both parties. The client will be informed immediately of any changes to the practice address.
ELIGIBILITY:
  1. The services are suitable for healthy people who want to start their weight goals with personalised nutrition advice.
  2. For goals, such as:
    • weight management
    • creating healthy eating habits and a positive lifestyle
    • stay healthy with a science-based approach
  3. The Services are not available to
    • individuals under the age of 18.
    • Individuals with medical or psychological challenges who may benefit from lifestyle interventions but may also require additional support in the form of medical or psychological treatment.
      • For example, if the current weight is due to a medical reason or a psychological condition. Or when it falls into the seriously overweight category.
      • In such instances, the client will be referred (back) to the doctor for medical or psychological care. And to be able to discuss participation in specialised lifestyle services.

Cancellation Policy

  • In the event that the client is unable to attend the appointment at the agreed date and time, s/he must inform the Health Professional of this as soon as possible.
  • Cancellations must be received at least 24 hours in advance.
  • In the event that the client notifies or fails to notify the health professional within 24 hours of the scheduled appointment, the health professional shall be entitled to the fees and the client shall be charged.
  • For appointments after Sundays or public holidays, the 24-hour window shall start from 6:00 p.m. on the last preceding regular working day.
  • For regular Monday appointments, cancellations must be made no later than Friday, 6:00 p.m.

Payment

GENERAL:

Individual sessions:

  1. Payment to the Health Professional shall be made in cash or by bank transfer. The client will receive an invoice for the services provided.
  2. The client must have paid the full amount indicated on the invoice within fourteen days of the date of invoice.
  3. For every thirty days that payment has not been made, the health professional is entitled to increase the amount on the invoice with a processing fee of EUR 5.

Group sessions:

  1. Payment to a health professional shall be made by bank transfer and prior to group courses. After registration, the client will receive an invoice for the chosen group lessons.
  2. The client must have paid the full amount indicated on the invoice within fourteen days of the date of invoice.
  3. For every thirty days that payment has not been made, the health professional is entitled to increase the amount on the invoice with a processing fee of EUR 5.
DEBT COLLECTION:
  1. If no payment has been made sixty days after the invoice date, the health professional is entitled to charge statutory interest on the amount owed backdated on the first day of the debt,
  2. If no payment has been made sixty days after the invoice date, the health professional is also entitled to charge all costs associated with the collection of the relevant claims, including, explicitly, the costs of collection by the collection agency and the court.

Fees for service

  • Before providing services (sessions or programmes), the Health professional shall inform the client, either orally or in writing, of the amount of the service fee that applies. These charges shall include VAT and other statutory fees if and when they are to be charged.
  • The Health Professional is authorised to increase services fees if and when unforeseen price increasing circumstances arise after the conclusion of the agreement. The Health Professional may do so based on the fact that there is a change in rate on January 1st of each calendar year.

Intellectual property

All intellectual property rights are reserved and held by The Health Professional. Intellectual property rights are related to recommendations, plans, documents, images, and/or related information and knowledge. Even if the fees were charged. Or if improvement has been made afterward, whether requested by the client. None of the items referred to in the second sentence may be copied or distributed, either in whole or in part, without written permission from the health professional. The items referred to are for internal use only by the client and may only be used for the purpose for which they have been provided by the health professional.

Force majeure 

The Health Professional shall have the right to suspend scheduled consultations and/or activities due to unforeseen circumstances beyond his / her reasonable control or which he/she could not have been aware of at the beginning of the sessions, due to illness or any delay in the performance of his / her service obligations. In the event that the performance is deemed to be permanently impossible, the contract may be terminated for that part that has not yet been completed. In that event, none of the parties shall be entitled to compensation as a result of the dissolution of the articulated damage.

Liability and non-compliance

NATURE OF THE SERVICES:
  1. The health professional’s advice promotes positive health behaviour. It is practical, non-therapeutic, and result-driven without ensuring the outcome. Results depend on the Client’s actions and efforts.
  2. The client acknowledges and accepts that non-therapeutic services provided to promote positive health behaviour will in no way be perceived as psychological treatment or psychotherapy.
DAMAGES:
  1. The health professional shall not be held accountable for any damage, injury, or illness resulting from or relating to the client, following advice from the health professional unless there is an intention or gross negligence on the part of the health professional.
  2. Provided that the damages eligible for compensation are only those to which the health professional is legally obliged. The following restrictions are to be observed. Not eligible for compensation are: losses in trade, loss of income, and the like arising from any cause.
  3. The health care provider is never responsible for harm caused by third party intent or gross negligence.
  4. If the health professional insurer for any reason does not pay, the responsibility of the health professional shall at all times be limited to no more than twice the price of the consultation.
NON COMPLIANCE /TRANSPARENCY:
  1. The health professional shall not be liable or responsible for the consequences of incorrect information resulting from a health issue that is unknown and/or not disclosed.
  2. The client understands that it is important to be as truthful, open, and comfortable as possible to help make sure that the services are effective.

Governing law and jurisdiction

The only civil court with jurisdiction to hear disputes is the one found in the health professional’s domicile. Dutch law shall apply.